Elite Wellness HQ: Shipping, Returns, & Order Policy (USA & Canada)

1. Order Fulfillment & Delivery Timelines

Elite Wellness HQ partners with world-class manufacturers to deliver commercial-grade wellness equipment directly to your location. Delivery schedules vary based on manufacturing lead times, freight requirements, and custom specifications.

Shipping Thresholds

Free Standard Freight & Delivery: Automatically applied to all orders exceeding $1,000 USD (United States) or $1,500 CAD (Canada).
Orders Below Thresholds: Standard flat-rate shipping is calculated transparently at checkout.

Fulfillment Tiers & Lead Times

Definitive delivery timelines are specified on individual product display pages. Standard estimates follow our tier framework:

Fulfillment Tier	Equipment Category	Estimated Delivery Window
Tier 1: Quick Ship	Compact equipment, accessories, replacement parts, and select in-stock saunas/ice baths	5–7 Business Days
Tier 2: Freight Delivery	Standard cold plunges, in-stock saunas, custom-finished units, and specialty outdoor gear	2–3 Weeks
Tier 3: Custom & Made-to-Order	Cryotherapy chambers, bespoke saunas, and custom-manufactured commercial installations	8–12 Weeks (Or per product page specs)

Order Processing & Dispatch

Order Confirmation: An automated confirmation email detailing your purchase order is issued immediately upon successful checkout payment authorization.
Tracking Updates: Automated tracking details are dispatched via email within 24 hours of your shipment leaving the dispatch warehouse. If tracking is not received within 6 business days of order confirmation, contact support@elitewellnesshq.com.

2. Freight Delivery Protocols & Inspection Requirements

Heavy wellness equipment (including saunas, cold plunges, and cryotherapy units) is delivered via specialized curbside freight carriers.

Curbside Delivery Standard: Freight shipments are delivered to the curb or driveway end of the delivery address provided. White-glove installation or indoor placement is not included unless explicitly arranged prior to dispatch.
Mandatory Delivery Inspection: Buyers (or an authorized adult representative) must inspect all pallets, crates, and packaging for visual exterior damage before signing the Bill of Lading (BOL).
Concealed Damage Notice: Exterior damage or suspected internal damage must be noted on the driver’s BOLprior to accepting delivery. Visual damages must be photographed and reported to support@elitewellnesshq.comwithin 48 hours of receipt to qualify for full freight claims and carrier replacement coverage.

3. Cancellations, Returns, & Refund Framework

Standard Return Authorization

Unused, non-custom products may be returned within 30 calendar days of delivery, subject to strict adherence to the following conditions:

Item Condition: Products must remain in pristine, unused, and resalable condition with all original freight crates,pallets, packaging, manuals, and component hardware intact.
Restocking Fee: A 25% restocking fee is deducted from the gross refund total on all standard returns to cover specialized freight handling, warehouse receiving, and technical re-inspection.
Return Logistics: The buyer is fully responsible for arranging, securing, and paying for trackable, fully insured freight return transport. Elite Wellness HQ assumes no liability for items lost or damaged in return transit.
Refund Settlement: Refunds (less applicable restocking and initial freight costs) are processed back to the original payment method within 15–30 business days following warehouse inspection approval.

Non-Returnable & Final Sale Exceptions

Due to custom manufacturing commitments, hygiene standards, and factory allocation requirements, the following exceptions apply strictly:

Custom & Made-to-Order Equipment: All Tier 3 items, custom wood finishes, bespoke dimensions, or factory-modified units enter production immediately upon order placement. All custom order sales are final, non-cancellable, and non-refundable. Full manufacturer warranties remain fully active.
Promotional & Clearance Items: Items purchased under clearance pricing, closeouts, or special promotional sales are Final Sale.
Order Cancellations & Backorders: Orders canceled prior to dispatch are subject to a 5% administrative fee to cover non-recoverable payment processing merchant fees. Once an item has departed the warehouse, it falls under our standard 30-day return framework.

4. Merchant Defense, Dispute Resolution, & Chargeback Agreement

At Elite Wellness HQ, we maintain dedicated concierge service channels to resolve transit delays, transit damage, or technical inquiries directly and swiftly.

Direct Support Requirement: Buyers agree to contact Elite Wellness HQ Support directly at support@elitewellnesshq.com to resolve operational issues prior to initiating financial institution disputes.
Legally Binding Policy Terms: By placing an order on elitewellnesshq.com, the purchaser acknowledges and agrees to these terms, including defined lead times, freight inspection duties, non-refundable custom conditions, and restocking fee structures.
Chargeback Prevention Protocol: In the event of an unauthorized payment claim or fraudulent chargeback, this document-along with digital signature logs, IP confirmation, proof of freight delivery, and carrier BOLs-will be submitted directly to credit card networks and merchant underwriters as binding evidence of fulfillment.

5. Client Support & Concierge Inquiries

For order updates, shipping arrangements, or technical warranty assistance, contact our client team:

Email: support@elitewellnesshq.com
Hours: Monday – Friday | 9:00 AM – 6:00 PM EST