Return and Refund Policy

Thank you for your purchase at Elite Wellness HQ, and we want you to love your new wellness product! If for any reason you’re not completely happy, you can return it for a full refund or exchange. Here’s everything you need to know about our return policy.

RETURNS
You can return your item within 30 days of the purchase date. All returned products must be in new, unused condition, with all original tags and labels still attached.

HOW TO RETURN AN ITEM
To start a return, email our team at support@elitewellnesshq.com to get a Return Merchandise Authorization (RMA) number. Once you have your RMA number, pack the item securely in its original packaging and send it to the address we provide:

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Attn: Returns
RMA # [Insert RMA Number Here]

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Please note: You’ll need to cover the return shipping costs, and we recommend using a trackable shipping method for your peace of mind.

REFUNDS
Once we receive your return and check the item’s condition, we’ll process your refund or exchange. This can take up to 30 days from the date we receive your item. We’ll email you to let you know once your return is processed.

BACKORDERED ITEMS
Backordered items are products that aren’t in stock when you order them, but you’ve agreed to wait for the estimated lead time. If a backorder is canceled, there’s a fee because our payment processor will charge us for cancellations. Just a heads up: lead times are estimates and can change.

EXCEPTIONS
If your product arrives defective or damaged, please reach out to us at the contact info below, and we’ll arrange a refund or exchange for you.

A Few Things to Know:

• There’s a 25% restocking fee for all returns.
• Sale items are final sale and can’t be returned.
• Custom or made-to-order products can’t be canceled or refunded since they’re built just for you. These items start production as soon as you order, but your warranty ensures they’ll work perfectly. Not sure if your item is custom? Email or call us. We’re happy to clarify! All sales for custom or made-to-order products are final.

QUESTIONS?
If you have any questions about our return policy, we’re here to help! Contact us at:
380-260-7346
support@elitewellnesshq.com